Shipping & Returns
We currently ship in the United States, Canada and the United Kingdom. We provide Standard Post and Priority Mail via the United States Postal Service (USPS) and Ground, Next Day and 2nd Day Air with UPS. Standard Shipping takes 2 to 7 business days while Priority Mail typically takes 2-4 business days, however, it does depend on the distance (zip code to zip code). Click here to see USPS Shipping time frame. Please allow 24 hours (weekends not included) to process the order before it is shipped. If you would like your order rushed, additional charges may apply and you will need to contact customer service at email@example.com, Mondays through Friday between the hours of 9am and 5pm EST.
Shipping quotes are estimated in real-time by USPS and UPS once you make a purchase. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for items we sell are weight-based as well as distance based (zip code to zip code). The weight of any such item can be found on its detail page. To reflect the policies of the shipping company we use, all weights will be rounded up to the next quarter pound.
Business Days are Monday – Friday, excluding federal holidays within the United States. Orders will not ship on New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on Saturday and Sunday will be processed on the following business day.
We, at Atarah love when you’re happy. We stand behind our products, and we want to make sure you’re always satisfied. However, we completely understand if you're not and will make the return process easy and seamless. All you have to do is return the items within 30 days of your purchase for a full refund.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.
The following items cannot be returned:
Individual products that were originally purchased as part of a set
Our return address is:
85 Liswell Drive
Feeding Hills, MA, 01030
For your protection, and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact customer service at firstname.lastname@example.org between the hours of 9:00 a.m. and 6p.m. EST., Mondays through Fridays. Our customer service representatives will be happy to assist you.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change price adjustments or cancel an order once it has been submitted.